During the past week, we’ve received numerous updates from services that have had to make changes due to the current coronavirus outbreak. I’ve compiled what I have into a single document – attached. I have also received information aimed specifically at people who use drugs, who may be particularly vulnerable at this time, and have attached a short information guide for them too.
I have also received the below information from Home Energy Scotland.
Please feel free to share any of the attached information with family, friends and colleagues. If they want to receive future updates directly, please ask them to email their details to Dundee.email@example.com. If you also have information you wish to share, let us know at this email address too.
Hoping that you all remain safe throughout the current crisis.
Paul, Dundee Partnership
Home Energy Scotland
With so much to worry about at the moment please remember that if your clients are concerned about their energy bills, or how to stay warm at home, our telephone advisors are on hand with the latest information and advice from energy suppliers and the Scottish Government. This includes support for pre-payment meter customers and how they can top-up by post or other means.
Feel free to encourage them to call 0808 808 2282 for free and impartial advice.
While we can’t provide home visits at the moment, we can still work with you to help support your clients in whatever way we can. One way to get support through to them is by referring through our secure on line portal. If you’d like a refresher on how to refer, or you’re not already a portal user and would like us to set you up just drop us an email or give Laura or Diane a call.
Given the ever changing situation, we’ll be in touch over the coming weeks to see what you need from the partnership team but if you’ve any questions in the meantime please don’t hesitate to get in touch.
Partnership Team – Laura, Diane and Lynn
Home Energy Scotland NE
Laura Head (Angus, Dundee and Perth & Kinross) – firstname.lastname@example.org Tel 07896 525 471